Applying for Commercial Use

Prerequisites

• For details about the pricing for commercial use, see Pricing Details.
• After you apply for commercial use, trial numbers will become unavailable. Therefore, you need to apply for number resources in advance. For details, see Applying for Number Resources.

Procedure

1. Choose Products > Business Applications > Cognitive Engagement Center (CEC). The CEC home page is displayed.
   Figure 1 Selecting the CEC
   

2. Click Buy Now. The page for purchasing the CEC is displayed.
   On the Enable CEC Service page, select I have read and agree to CEC Usage Agreement and Privacy Statement and click Enable.

   Figure 2 Enabling the CEC service
   

3. After the service is enabled, click Console to access the Huawei Cloud console. Choose > Service List > Business Applications > Cognitive Engagement Center. The CEC console is displayed.
   Figure 3 CEC console
   

4. Choose Customer Engagement Center > Resource Management > Access Codes. The access code management page is displayed.

   Apply for an access code in either of the following modes:

   • Applying for purchasing Huawei access code: To apply for a Huawei access code, send the scanned copy of your business license, legal person information, business description, scripts, and number requirements to Huawei by email. Huawei then applies for an access code from the carrier. After the application is successful, subscribe to the access code on the CEC console. In this mode, you need to pay the monthly rental of the access code in addition to the call fees based on the actual usage.
   • Applying for connecting to self-owned access code: If you have a self-owned access code, provide it to Huawei for interconnection. Huawei charges line integration maintenance fees based on the interconnection commissioning situation. For details, contact the CEC product team. The carrier charges you call fees based on your number usage.

   Both modes take a certain handling period. For details, see Managing Numbers. The following describes how to apply for connecting a self-owned access code.

   1. Choose Self-Owned Access Code, click Click here to apply for connecting to a self-owned access code. The application page is displayed.
   2. Enter the access code information as prompted and click OK.
      Figure 4 Apply for Connecting to Self-Owned Access Code page
      
   3. After the configuration is complete, you can view that Connection Status of the access code changes to Completed on the Self-Owned Access Code tab page.

5. Choose Cognitive Engagement Center > Resource Management > Instance Management to add a call center instance.
   1. Click Create Call Center Instance in the upper right corner. The page for adding an instance is displayed.
   2. Select the desired access code and click Next.

      

   3. Set Instance Name and click Next.

      

   4. Select the desired billing mode, specifications, number of agents, and subscription period, and click Next.

      For details about the billing modes, click Pricing details.

      

   5. On the Confirm Specifications page, confirm the fee information, select I have read and agree to CEC Usage Agreement and Privacy Statement, and click Submit.
   6. After the subscription is complete, you can view the order information by choosing More > Billing > My Orders.

      

6. After the call center is successfully configured, select the instance and click Customer Engagement Center to access the Customer Service Cloud system. You can prepare for your first call by referring to Making the First Call.