What Are Support Plans?

Support plans are after-sales technical support packages available in multiple levels for HUAWEI CLOUD services. Customers can flexibly select among the levels based on the requirements for response time and technical capabilities. After purchasing a support plan for a specified period, customers can obtain the cloud service technical support within the period. Support plans can be billed in yearly or monthly mode. HUAWEI CLOUD's support plans enable our technical engineers to provide technical support for customers in terms of product usage, architecture deployment, and solutions.

Service Scope describes the service scope of HUAWEI CLOUD support plans.