What Are Support Plans?

Support Plans are after-sales technical support packages for Huawei Cloud services. Each support plan includes technical support for Huawei Cloud products as well as solutions and architectures deployed using Huawei Cloud products. Technical support is offered in response to service tickets and IM groups. Generally, there are four levels of support plans: Developer, Business, Enterprise On-Ramp, and Enterprise. You can select a level of support plan based on your requirements for response times and service content.

Support Plans can be billed on a yearly or monthly basis. If you subscribe to a yearly Business, Enterprise On-Ramp, or Enterprise support plan, you can enjoy additional support services. After you purchase Support Plans, Huawei Cloud technical engineers will proactively offer professional services to help you create more business value.

For the service scope of Huawei Cloud Support Plans, see Service Scope.

If you want to buy an Enterprise Support Plan, contact your Huawei Cloud account manager or customer service to submit your application. The account manager and the delivery team together assign technical TAMs. Once assigned, you can proceed with placing an order. This ensures timely access to all the benefits of the support plan.