Help Center/ Enterprise Router/ Billing/ Arrears
Updated on 2024-10-14 GMT+08:00
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Arrears

If there is no sufficient account balance to pay for your bills and there is no other payment method configured, your account will go into arrears. If you want to continue using Enterprise Router, you will need to update your payment method or top up your account in a timely manner.

Reason of Arrears

Your account falls into arrears anytime your configured payment method is unable to pay for the used resources on the pay-per-use basis.

Impacts of Arrears

  • Pay-per-use

    If your configured payment method is unable to pay a bill for pay-per-use enterprise routers, they will enter the grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the enterprise routers during the grace period. You can view the expenditures on the Overview page of Billing Center.

    If your account is still in arrears after the grace period ends, the enterprise routers enter the retention period and turns to Frozen. You cannot perform any operations on them.

    After the retention period ends, the enterprise routers will be released and cannot be restored.

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of Billing Center. Anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.