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Function Overview
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Purchasing a Q&A Bot
OBS 2.0 Supported
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Conversational Bot Service (CBS) is a cloud-based AI service that you can use to build enterprise-grade conversational bots. Common use cases include Question Answering Bot (QABot).
QABot helps enterprises quickly build, release, and manage intelligent question-answering bots. It can be applied to various scenarios such as after-sales automated Q&A, agent assistant, and pre-sales consulting.
QABot offers the Q&A engine and bot management platform to help customers quickly and cost-efficiently build intelligent Q&A services. It meets users' requirements for quick launch, high-level customization, and controllable data and features high Q&A accuracy and automated learning capabilities. QABot helps enterprises cut customer service personnel costs and greatly reduces customer service response time.
Supported regions: CN-Hong Kong.
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Managing the Knowledge Base
OBS 2.0 Supported
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After creating an intelligent Q&A bot, you need to add Q&A data to the knowledge base. The knowledge base manages question categories and Q&A pairs.
Supported regions: CN-Hong Kong.
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Invoking a Q&A Bot
OBS 2.0 Supported
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After configuring the Q&A data, you can directly invoke a Q&A bot by starting a dialog on the CBS console or calling APIs to implement Q&A services for your customers.
You need to develop your Q&A console based on your service requirements. After receiving a customer question, the Q&A console calls related Q&A bot APIs, interacts with the Q&A bot, and displays the answer returned by the bot to the customer. During the interaction, the Q&A bot searches the knowledge base for the customer question and returns the answer.
Supported regions: CN-Hong Kong.
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Operational Panel
OBS 2.0 Supported
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You can improve user experience by periodically viewing the statistics and operational data of Q&A bots, and propose solutions, such as adding Q&A pairs to the knowledge base. CBS allows you to view Q&A statistics on the Dashboard page and view the session analysis to solve problems that occur during the dialog on the Session Analysis page.
Released in: CN-Hong Kong.
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