Resource Freezing, Release, Deletion, and Unsubscription

Why Are My DDM Resources Released?

If your subscriptions have expired but not been renewed, or if you are in arrears, your resources enter a grace period. If you do not renew the subscriptions or top up your account after the grace period expires, your resources will enter a retention period and become unavailable. If you still do not renew them or top up your account after the retention period ends, your cloud resources will be released and your data stored will be deleted upon the expiration of the retention period. For details, see Service Suspension and Resource Release.

Why Are My DDM Resources Frozen?

Your resources may be frozen for a variety of reasons. The most common reason is that you are in arrears.

Can I Back Up Its Data After My Instance Is Frozen?

No. If your instance is frozen because your account is in arrears, go to top up your account to unfreeze your instance and then back up instance data.

How Do I Unfreeze My DDM Instances?

If your DDM instances are frozen because your account is in arrears, you can unfreeze them by renewing them or topping up your account. The frozen instances can be renewed, released or deleted. Yearly/Monthly DDM instances that have expired cannot be unsubscribed from, while those that have not expired can be unsubscribed from.

What Impacts Does Resource Freezing, Unfreezing or Release Have on My DDM Instances?

• After a DDM instance is frozen:
  • It cannot be accessed, and your services will be interrupted.
  • No changes can be performed on it if it is a yearly/monthly instance.
  • It can be unsubscribed from or deleted manually.
• If data nodes of the instance are frozen, DDM will become unavailable because it cannot communicate with them normally.
• After a frozen DDM instance is unfrozen, you can connect to it again.
• After a DDM instance is released, its relevant resources are also released.

How Do I Renew My Resources?

When your yearly/monthly DDM instance has expired, you can renew it on the Renewals page by referring to Renewal Management.

Can My Resources Be Recovered After They Are Released or Unsubscribed From?

Deleted instances cannot be recovered.

When you unsubscribe from an instance, confirm the instance information carefully. If you have unsubscribed from an instance by mistake, purchase a new one.

How Do I Delete a DDM Instance?

• For pay-per-use instances, see Deleting a DDM Instance.