Interface Parameters

The parameters such as the skill queue ID, access code, VDN ID, agent ID, agent group ID, and call ID must be transferred to the interface. The CC-Gateway has restrictions on interface parameter validation. The restrictions are reflected in user validity check. The CTI checks the validity of interface parameters when the CC-Gateway invokes the CTI interface.

Unless otherwise specified, the time parameters in the interface return values and input parameters are in the timestamp format and of the long type by default. The unit is ms.

Query interfaces:

• /resource/queuedevice/* (querying queue sign-in and number of queuing users)

• /resource/agentgroup/* (querying skill queue information)

• /resource/calldata/* (querying associated data and call information)

• /resource/onlineagent/{agentid}/agentskills (querying the configured skill queues)

• /resource/onlineagent/{agentid}/agentskillsbyworkno/{workno} (querying the skill queue configured for a specified agent)

• /resource/onlineagent/{agentid}/agentstatus (obtaining the current agent status)

• /resource/onlineagent/{agentid}/syncagentinfo (synchronizing the agent status and call information during the agent page refreshing)

• /resource/onlineagent/{agentid}/updateGuid (proactively requesting to update the GUID during the agent page refreshing)

These interfaces are used to query the information about agents and queues and the current call processing information of agents during call transfer and help seeking in the agent integrated connection application. To prevent abnormal development of the multi-tenant third-party system from affecting system stability, flow control is performed at the system level and agent level, which cannot be invoked frequently.