Device Type

1

Skill queue.

2

Agent ID.

3

IVR

0

Unknown.

1

Ordinary phone.

2

Wireless digital equipment.

3

Wireless analog device.

4

Shortwave.

5

Mobile phone.

6

Agent.

7

eLTE.

0

Normal call.

1

Group call.

2

Secret call, that is, point-to-point call.

Blind transfer

An agent releases a call no matter whether the call is successfully transferred or transferred out.

Release-after-transfer

The system monitors the call transfer/transfer-out process. The business agent releases the call only after the call is successfully transferred.

Talk forwarding

The system monitors the call transfer-out process. After answering the call, the called party talks with the agent. The agent then releases the call.

Release-after-three-way-talk forwarding

The system monitors the transfer-out process. After the called party answers the call, the three-party conversation is implemented. The agent then releases the call.

Hang-up transfer

A call is transferred to an automatic flow. After processing the call, the automatic flow transfers the call back to the original agent.