Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ Making an Internal Call Unsuccessfully
Updated on 2023-09-27 GMT+08:00
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Making an Internal Call Unsuccessfully

  • Identifier:

    AgentEvent_Inside_Call_Fail

  • Function:

    This event indicates that the internal call initiated by the agent fails.

  • Additional information:

    Character string: call ID

  • Triggering condition

    The internal call initiated by an agent fails.

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentEvent_Inside_Call_Fail", "workNo":"49999", "content":"1456403699-21"}}