Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Audio and Video Call Event/ No Answer from an Agent for a Long Time
Updated on 2023-09-27 GMT+08:00
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No Answer from an Agent for a Long Time

  • Identifier:

    AgentEvent_No_Answer

  • Function:

    This event indicates that the agent does not answer a call for a long time and the system notifies the agent that the call is hung up.

  • Additional information:

    Character string: call ID

  • Triggering condition

    The system notifies the agent that a call that must be answered manually is hung up.

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentEvent_No_Answer", "workNo":"49999", "content":"1456403745-23"}}