Querying the Current Call Statistics of an Agent (Extended)

Prerequisites

• The agent has signed in.
• The agent is in a call.

Description

This interface is used by an agent that has signed in to query the current call statistics information about an agent.

The performance of this interface is better than that of the interface for querying the current call statistics of an agent.

Interface Method

The request method must be set to GET. This interface supports only the GET method.

URI

https://ip:port/agentgateway/resource/calldata/{agentid}/statisticsEx

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Method Name in Logs

queryCallStatisticsInfoEx

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	string	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	string	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

• None

Error Code

• 100-006
• 100-007

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
      "message": "",
      "retcode": "0",
      "result": {
          "talktime": 4328,
          "answernums": 5,
          "calloutnums": 0
      }
  }