Querying Configured Skill Queues of Specified Agents
Prerequisites
The agent has signed in.
Description
This interface is used by an agent that has signed in to query configured skill queue information of specified agents.
Interface Method
The request method must be set to GET. This interface supports only the GET method.
URI
https://ip:port/agentgateway/resource/onlineagent/{agentid}/agentskillsbyworkno/{workno}
In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.
No. |
Parameter |
Data Type |
Mandatory (Yes/No) |
Description |
---|---|---|---|---|
1 |
agentid |
string |
Yes |
Agent ID. The value ranges from 101 to 59999. |
2 |
workno |
string |
Yes |
ID of the agent to be queried. The value ranges from 101 to 59999. The agent ID must belong to the same VDN as the value of agentid. |
Method Name in Logs
queryAgentSkillsByWorkNo
Request Description
- Message header
Table 2 Parameters in the request message header No.
Parameter
Value Type
Mandatory (Yes/No)
Description
1
Content-Type
string
Yes
Coding mode of the message body. The default value is application/json; charset=UTF-8.
2
Guid
string
Yes
GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
Response Description
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
1 |
message |
string |
Description. |
2 |
retcode |
string |
Error code. The options are as follows:
|
3 |
result |
array |
Object in the returned result after a successful query. For details about the parameters of this object, see Table 4. |
No. |
Parameter |
Value Type |
Description |
---|---|---|---|
3.1 |
name |
string |
Skill name. |
3.2 |
id |
int |
Indicates the ID of a skill. |
3.3 |
mediatype |
int |
Media type. The options are as follows:
|
Triggered Event
None
Error Code
- 100-006
- 100-007
Example
- Message header
Content-Type:application/json; charset=UTF-8 Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
- Request parameter
- Response parameter
{ "result": [ { "name": "defaultMediaSkill", "id": 1, "mediatype": 53 }, { "name": "defaultAudioSkill", "id": 3, "mediatype": 5 } ], "message": "success", "retcode": "0" }
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbot