Help Center/
Cognitive Engagement Center/
API Reference/
Agent Workbench Interface Reference/
Agent Control/
Agent Operation Interfaces: onlineagent
Updated on 2023-09-27 GMT+08:00
Agent Operation Interfaces: onlineagent
- Signing In
- Forcibly Signing In
- Maintaining the Heartbeat by an Agent
- Sending Notes
- Querying Configured Skill Queues
- Querying Configured Skill Queues of Specified Agents
- Setting Automatic Answering
- Resetting Skill Queues
- Setting Idle
- Setting Busy
- Canceling the Busy State
- Applying for Rest
- Canceling Rest
- Entering the Work State
- Quitting the Work State
- Changing the Password (Extended)
- Setting Whether to Enter the Idle State
- Signing Out
- Forcibly Signing Out
- Forcibly Signing Out with a Cause Code
- Getting Agent Status
- Setting Whether to Answer Inbound Calls
- Signing In to the Platform by an Agent
- Actively Requesting to Update the GUID When the Agent Page Is Refreshed
- Synchronizing the Agent Status and Call Information When the Agent Page Is Refreshed
- Obtaining Token Information
- Customizing Status by an Agent
- Querying Customized Status by an Agent
- Canceling Status Customization by an Agent
Parent topic: Agent Control
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
The system is busy. Please try again later.
For any further questions, feel free to contact us through the chatbot.
Chatbot
