Help Center/ Service Tickets/ User Guide/ Viewing CTS Traces/ Key Operations Supported by CTS

Updated on 2022-04-27 GMT+08:00

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Key Operations Supported by CTS

Scenarios

With Cloud Trace Service (CTS), you can record operations associated with Service Tickets for future query, audit, and backtracking.

Prerequisites

You have enabled CTS.

Key Operations Recorded by CTS

**Table 1** Service Tickets operations supported by CTS
Operation	Resource Type	Trace Name
Creating a service ticket	case	createCase
Deleting a service ticket	case	deleteCase
Canceling a service ticket	case	cancelCase
Closing a service ticket	case	closeCase
Rating a service ticket	case	createScores
Confirming an authorization	authorization	confirmAuthorizations
Rejecting an authorization	authorization	rejectAuthorizations
Canceling an authorization	authorization	cancelAuthorizations

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