Updated on 2023-09-20 GMT+08:00

Appealing Against AI Inspection Results

Procedure

  1. Sign in to the AICC as an agent and choose Inspection > Inspected Call List. The brief search criteria and completed call inspection list are displayed.
  2. Click View in the Operation column to view the inspection details.
  3. Click Initiate Appeal. The dialog box for initiating an appeal is displayed.

    Figure 1 Initiate Appeal page

    Select the rules to appeal against and the appeal supervisor, and click Submit. A message is displayed, indicating that the appeal is successfully submitted and that you need to wait for the manual review result.

Follow-up Procedure

  • After an agent submits a review application, an inspector reviews the rating items again based on the agent's requirements. After the inspector submits the review result, the agent can view the review result on the same page.
  • After a review application process ends, a common agent can submit an application again no matter whether the application is approved or not.