Viewing and Executing a Previewed Outbound Call

Prerequisites

• The administrator has created a previewed outbound call task for a specified agent and started the task.
• The agent is in the idle state. The previewed outbound call task is configured with outbound call data and has been started.

Procedure

1. Sign in to the AICC as an outbound call agent.
2. Choose Outbound Call > Agent Call.
   Figure 1 Agent Call
   

3. In the Executing a Preview Outbound Call dialog box, click Call to make an outbound call.
   Figure 2 Executing a Preview Outbound Call
   

   Table 1 GUI elements on the Executing a Preview Outbound Call page

   Element/Component	Description
   Task Name	Outbound call task name.
   Customer ID	Customer ID of the current previewed outbound call.
   Called Number	Outbound number.
   Operation	Operations that can be performed.

4. After the call ends, view the outbound call result. For details, see Viewing Outbound Call Results.