Viewing Customer Information
An agent can view customer information on the audio and video workbench.
Context
The contact customer information area on the agent workbench displays information about the customer who makes the inbound call. The data sources of this area are as follows:
- Call-associated data
- Information dataset (data of the connected outbound call API)
- Local data (customized data table)
Procedure
After a customer makes an inbound call, the audio and video workbench displays the customer information.
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