Updated on 2024-10-12 GMT+08:00

Querying Historical Contacts

An agent can query historical contact records.

Context

Historical contact records can only be displayed by time.

Procedure

  • Click to go to the Contact Details page.
    On the Message Sending Record tab page, click Send to send a multimedia message (SMS message, email, or WhatsApp message) to a customer.

    The agent is in a conversation with the customer.

  • Click More to go to the History contacts page, showing the contact records generated for the current handled number within the number of days specified by the tenant parameter Time Span for Contact Record Query.

    Click a call SN and play the voice or video of a contact record. On the Message Sending Record tab page, click Send to send a multimedia message (SMS message, email, or WhatsApp message) to a customer.

    The agent is in a conversation with the customer.