Performing the IVR Bypass

This section describes IVR business bypass.

1. Sign in to the system as a tenant administrator and add a fault prompt tone.
   1. Choose > IVR Management > IVR Voice.

      

   2. Upload a voice file and submit it for approval.

      

2. After a voice file is uploaded, contact the system administrator for approval. After the file is approved, perform the following operations.
3. Sign in to the system as a tenant administrator and set the fault prompt tone.
   1. Choose > Call Center Configuration > Basic Information.

      

   2. Enable Breakdown Voice and select the uploaded voice file.

      

If a call is transferred to an agent in a flow, the system plays the fault prompt tone and bypasses the call.