Configuring Email Special List Rules

A tenant administrator configures the email special list, which is the email address blocklist, to block emails that do not need to be received. Agents cannot send emails to blocklisted email addresses (including email addresses of recipients, Cc recipients, and Bcc recipients).

Prerequisites

You have configured the email channel. For details, see Configuring the Email Channel.

Procedure

Sign in to the AICC as a tenant administrator and choose Configuration Center > Resource Management > Mailing Special List.

Click Create. In the Creating a Special List Rule dialog box, set rule parameters.

Figure 1 Creating a Special List Rule

**Table 1** Parameters for creating a special list rule
Parameter	Description
Rule Name	Enter a customized rule name.
Rule Description	Enter a description, which is optional.
Enable	Determine whether to enable the rule after the configuration is complete. This switch is turned on by default. Retain the default setting.
Channel Selection	Select the email channel to which the rule applies. Email channels configured for the tenant All channels (all email channels)
Validity Period	Set the validity period of the rule. At least one of the start time and end time must be set. If the end time is not set, the validity period is from the start time to the maximum expiration time, which is 2038-1-18 23:59:59. If the start time is not set, the validity period starts from the current time. By default, the rule takes effect immediately, and the validity period is set to the maximum value, which is from the current time to 2038-01-18 23:59:59.
Add	Add a blocklisted email address.
Email Address	Enter a blocklisted email address.
	Delete a blocklisted email address that has been added.