Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Configuring an Appointment Chatbot (Task-oriented Robot)/ Viewing Flow Tracks
Updated on 2025-11-07 GMT+08:00
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Viewing Flow Tracks

A flow track refers to the flow nodes that a call passes through after the call accesses the flow on the OIAP and the information returned by each node. When an error occurs in the test robot, you can use the test number to view the value change on each node in the flow track and locate the cause of the error.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Add the test number to the tracking trustlist.

    1. Choose System > System Settings. Click the Track Settings tab.
    2. Click Track Calling Number, add a calling number, and click Save, as shown in the following figure.

    3. Alternatively, click Tracking Robots and add a robot to track the flow based on the robot access code.

  3. Choose Flow > Flow Tracking.
  4. Enter a calling number, set the tracking time range, and select an access code.

  5. Test the robot again by referring to Testing a Robot.
  6. Return to the Flow Tracking page, click Search, and click the record that is displayed.
  7. Click Call Details to view the dialog details.

  8. Click Flow Track, click the faulty node in the flowchart, and view the log and error information.

    • Or click View Track below. On the page that is displayed, view the configurations of flow nodes.

Follow-up Procedure

Choose System > System Settings. On the Track Settings tab page, delete the added calling number.