Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Intelligent Training

Updated on 2024-10-12 GMT+08:00

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Managing Intelligent Training

Intelligent training tasks can be used to periodically train and test agents through released intelligent IVR flows to check the business skills of the agents.

Managing Training Tasks
A tenant administrator configures intelligent training tasks. Agents can choose to participate in training tasks as required.

Parent topic: Tenant Administrator Guide

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