Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Monitoring Outbound Call Risks

Updated on 2024-10-12 GMT+08:00

View PDF

Monitoring Outbound Call Risks

When the number of outbound calls of a tenant exceeds the warning threshold in the configured policy, a risk control record is generated. The system administrator notifies the tenant administrator of the risk control record. The tenant administrator can view the execution status of the risk control policy.

For details about how to configure the warning threshold in the outbound call risk monitoring policy, see "System Administrator Guide > Outbound Call Risk Monitoring Guide" in AICC Operation Configuration Guide.

Procedure

Sign in to the AICC as a tenant administrator and choose Monitoring > Operation Risk Control.
Select a risk control record assigned by the system administrator and click View to view the details.

Parent topic: Tenant Administrator Guide

Previous topic: Warning Condition

Next topic: Managing Cases

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.