Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Multimedia Channels/ FAQ/ How Do I Set Automatic Email Reply?
Updated on 2025-01-23 GMT+08:00
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How Do I Set Automatic Email Reply?

Prerequisites

You have created an automatic email reply template by referring to 3.

Procedure

  1. Enable automatic reply for the email channel by referring to How Do I Enable the Auto Reply and Non-Workday Reply Functions?.
  2. Configure an intelligent robot for automatically replying to emails by referring to Configuring an Intelligent Robot.

    • Create a variable and set Data Type to Character and Default Value to a value in Automatic reply email template ID,Personal email address format. Use commas (,) to separate multiple items.

      Obtain Automatic reply email template ID on the Notification Template page after you create an email template by referring to 3.

      • 24.200 and earlier versions: Press F12 on the Notification Template page to query the email template ID.
      • Versions later than 24.200: Directly obtain the template ID on the Notification Template page.
    • Create an intelligent robot flow and drag the Robot Reply diagram element to the canvas.
      • Set Reply Way to TTS.
      • Set Reply Source to Reply Variable.
      • Set Reply Variable to the flow variable created in the previous step (the options are global and flow variables).
      • Set Reply Mode as required.

  3. Enable Connecting to the Intelligent Robot for the email channel by referring to How Do I Enable Connection to the Intelligent Robot?.

    Set Robot to the robot created in the previous step.

Parent topic: FAQ