Configuring a Customized Tone (Agent Ringback Tone)

Prerequisites

A voice file whose Usage Scenario is tone is available on the Configuration Center > Resource Management > Audio and Video Resource Management page.

Context

After a call is allocated to an idle agent, the agent ringback tone is played to the calling party before the agent answers the call.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Workbench Configuration > Prompt Tone.
2. Set parameters on the Agent Ring Back Tone Configuration tab page.
   • Agent Ring Back Tone Policy: Select Use Custom File.
   • Select Note File: Select an uploaded voice file and click OK.
   Figure 1 Agent Ring Back Tone Configuration
   

3. Click Save.