Configuring an Identity Authentication Process

Prerequisites

• The Authentication operation permission has been enabled.
• An IVR flow voice has been configured.

Scenario

A third-party system needs to be connected when an agent needs to authenticate the customer identity during a call.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion Management > Authentication.
2. Click Add. The Add Identity Authentication Process page is displayed.
   Figure 1 Add Identity Authentication Process page
   

   Table 1 Parameters on the Add Identity Authentication Process page

   Parameter	Description
   Authentication Mode	Authentication mode. The value can contain a maximum of 128 characters.
   Authentication Type Code	Authentication mode code. The value can contain a maximum of 128 characters.
   Authentication Process	IVR flow that has been released in the tenant.

3. Click Submit.
4. Click Enable to enable the identity authentication process.

Follow-up Procedure

You can perform the following operations when the configured identity authentication process is not enabled:

• Click Edit to modify the identity authentication process.
• Click Delete to delete the identity authentication process.