Creating a Basic Extended Field

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > Contact Data Item.
2. Create a basic extended field.
   1. Click the Contact Record Data Item tab and click New.
   2. Set parameters based on Table 1.

      Table 1 Parameters for creating a basic extended field

      Parameter	Description
      Data Type	Select Basic extended field.
      Field Name	The options are as follows: Handled Number Original Called Number Contact Number Call ID Collaborative Call ID Sign-In IP Address Customer Name Skill Queue ID Agent Organization
      Data Item ID	After you set Field Name, the value of this parameter is automatically associated. It is dimmed and cannot be modified.
      Visible Contact Record	Whether an extended field is visible in the contact record list. The options are as follows: : yes : no
      Field Order	Display sequence of a field in contact records. A field with a smaller No. is displayed in the front. Fields with the same No. are displayed based on their sequence in the list. The value is a number ranging from 1 to 100.

   3. Click Save.

3. After the configuration is complete, choose Contact History > Contact to view the display effect of the basic data.