Definition
Availability is the probability that a product or service is reliable and maintainable under defined conditions at a given time. Service availability is generally measured by Service-Level Agreement (SLA). Each type of cloud service provides services based on their SLA commitment. The following table lists the downtime acceptable for different SLA commitments.
SLA |
Weekly Downtime |
Monthly Downtime |
Annual Downtime |
---|---|---|---|
99% |
1.68 hours |
7.2 hours |
3.65 days |
99.90% |
10.1 minutes |
43.2 minutes |
8.76 hours |
99.95% |
5 minutes |
21.6 minutes |
4.38 hours |
99.99% |
1.01 minutes |
4.32 minutes |
52.56 minutes |
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