Help Center/Partner Center/User Guide/Cloud Solution Providers/Customers/Customer Management/Assigning an Account Manager for a Customer
Updated on 2026-03-12 GMT+08:00
View PDF
Share

Assigning an Account Manager for a Customer

A partner can assign an account manager to a customer. The account manager can understand customer requirements and feedback, and provide personalized services and support for the customer.

If a customer is associated with a partner via an invitation email, invitation link, or QR code sent by the account manager, the customer is assigned to the account manager after the association. In this case, the partner does not need to assign another account manager to the customer.

Precautions

After an account manager is assigned for a customer, the account manager can manage the customer. Specifically, the account manager can view the expenditure records of the customer, and the customer's consumption and revenues generated during the management period belong to the account manager.

Procedure

  1. Access the Customer Management page.

    a) Sign in to Huawei Cloud as a partner.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation bar, select Sales > Customers > Customer Management.

  1. Locate the target customer and click More > Assign Account Manager in the Operation column.

    You can also select multiple customers and click Batch Assign Account Manager.

    You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.

  2. Confirm the customer information and click Next.

  3. Select the target account manager and click OK.

  4. A message, indicating the account manager has been successfully assigned, is displayed.
Parent Topic: Customer Management