Performing Resource O&M on Customers' Behalf

Resource O&M ensures efficient, stable, and secure running of resources in the cloud computing environment. Professional resource O&M improves resource utilization, reduces costs, and detects and resolves potential resource problems, thereby providing better services for customers.

You can perform resource O&M on behalf of your customers associated in the reseller model in Partner Center.

When the reseller performs resource O&M on behalf of a customer, the system automatically switches to the customer account. To switch the account back, click Switch Role.

Prerequisites

A partner must obtain customer authorization before performing resource O&M on behalf of a customer. For details, see Request Authorization from a Customer.

Procedure

Access the Customer Management page.

a) Sign in to Huawei Cloud as a partner.

b) Click Partner Center in the drop-down list of your account name in the upper right corner.

c) In the top navigation bar, select Sales > Customers > Customer Management.
Locate the target customer and click More > Perform O&M Operations on Customers' Behalf in the Operation column.

You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.
- For a distributor, they can perform resource O&M for their customers on the Customers tab and for their resellers' customers on the Resellers' Customers tab.
- Click the eye icon next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click the eye icon next to Customer/Account Name to show or hide the complete content of customer names.
In the displayed dialog box, click OK.
On the console page, perform resource O&M operations as prompted.