Help Center/ Billing Center/ User Guide/ Orders/ My Orders/ Canceling Orders
Updated on 2025-09-30 GMT+08:00
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Canceling Orders

If you do not want to pay for an order after placing it, you can manually cancel it.

If an order is not paid within the specified period, it will be automatically canceled. Once canceled, the order cannot be restored.

Procedure

  1. Go to the Unpaid Orders or My Orders page.
  2. Enter an order No. to search for orders to be paid, or filter these orders by product type, order type, or order status.

  3. Click Cancel in the Operation column.

    On the Unpaid Orders page, orders can be canceled in batches.

    • When a combined order is canceled, all orders stated in the combined order are canceled together.
    • If an order cannot be paid, it will be automatically canceled. For details, see Why Is My Order Automatically Canceled? You can click to check the cancellation reason.

  4. Click OK.
Parent Topic: My Orders