Querying Service Ticket Operation Logs

Updated on 2022-12-12 GMT+08:00

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Function

Query the operations logs of a service ticket.

URI

GET /v2/servicerequest/cases/{case_id}/operate-logs

**Table 1** Path parameters
Parameter	Mandatory	Type	Description
case_id	Yes	String	Specifies the service ticket ID. Minimum length: 1 Maximum length: 64

**Table 2** Query parameters
Parameter	Mandatory	Type	Description
group_id	No	String	Specifies the group ID. Minimum length: 0 Maximum length: 64
offset	No	Integer	Specifies the query offset. Minimum value: 0 Maximum value: 65535
limit	No	Integer	Specifies the number of records to be queried. Minimum value: 0 Maximum value: 100

Request Parameters

**Table 3** Request header parameters
Parameter	Mandatory	Type	Description
X-Auth-Token	Yes	String	Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000
X-Language	No	String	Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32
X-Time-Zone	No	String	Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32

Response Parameters

Status code: 200

**Table 4** Response body parameters
Parameter	Type	Description
total_count	Integer	Specifies the total number. Minimum value: 0 Maximum value: 65535
incident_operate_log_list	Array of IncidentOperateLogV2 objects	Specifies the list of service ticket operation logs.

**Table 5** IncidentOperateLogV2
Parameter	Type	Description
incident_log_id	String	Specifies the service ticket log ID. Minimum length: 0 Maximum length: 64
incident_id	String	Specifies the service ticket ID. Minimum length: 0 Maximum length: 64
operate_type	Integer	Indicates the operation type. Minimum value: 0 Maximum value: 65535
operator_type	Integer	Indicates the operator type. Minimum value: 0 Maximum value: 3
operator_id	String	Specifies the operator ID. Minimum length: 0 Maximum length: 64
operator_name	String	Specifies the operator name. Minimum length: 0 Maximum length: 256
operate_desc	String	Description of the operation. Minimum length: 0 Maximum length: 400
operate_time	String	Indicates the operation time. Minimum length: 0 Maximum length: 32
timestamp_operate_time	String	Indicates the time of operation on the service ticket. Minimum length: 0 Maximum length: 32

Request Example

None

Example Response

Status code: 200

Response of status code 200

{
  "total_count" : 1,
  "incident_operate_log_list" : [ {
    "incident_log_id" : "123",
    "incident_id" : "123",
    "operate_type" : 1,
    "operator_type" : 1,
    "operator_id" : "123",
    "operator_name" : "123",
    "operate_desc" : "123",
    "operate_time" : "123",
    "timestamp_operate_time" : "123"
  } ]
}