Submitting the Customer Satisfaction Evaluation Result (saveSatisfaction)

This interface is invoked to save the satisfaction evaluation result submitted by a user.

POST

https://Domain name/apiaccess/ccmessaging/saveSatisfaction (For example, the domain name is service.besclouds.com.)

**Table 1** Request header parameters
No.	Parameter	Type	Mandatory or Not	Description
1	ccmessaging-token	String	Yes	Token returned by the applyToken interface Value of ccmessaging-token returned by the Response Header interface during a session
2	x-app-key	String	Yes	App key, which is the user ID and is configured on the API Fabric
3	Authorization	String	Yes	Authentication field. The format is Bearer {Value of AccessToken* returned by the tokenByAkSk interface}. (A space is required after Bearer*.)

**Table 2** Request body parameter
No.	Parameter	Type	Mandatory or Not	Description
1	satisfication	satisficationInfo	Yes	Satisfaction evaluation information

**Table 3** satisficationInfo parameters
No.	Parameter	Type	Mandatory or Not	Description
1.1	channel	String	Yes	Channel type. Currently, the value is fixed to WEB.
1.2	userId	String	Yes	User ID. The value is a string of 1 to 32 characters.
1.3	evaluation	String	Yes	Satisfaction level. The value ranges from 1 to 5. The default satisfaction levels are as follows: 1: very dissatisfied 2: dissatisfied 3: general 4: satisfied 5: very satisfied You can invoke the interface for querying the satisfaction survey configuration to query the satisfaction level set in Configuration Center > Workbench Configuration > Satisfaction Survey > Satisfaction Level or use the default value. The satisfaction level is the same as the pressed key.
1.4	comment	String	Yes	Satisfaction comment. The value can contain a maximum of 512 characters.
1.5	channelConfigId	String	Yes	Channel ID. The value is the same as that of Configuration ID of the web channel configured in the AICC.

Status code: 200

**Table 4** RspMsg parameters
No.	Parameter	Type	Mandatory or Not	Description
1.1	resultCode	String	Yes	Return code 0: success 13: failure to obtain the call information or submit the satisfaction evaluation result
1.2	resultDesc	String	No	Return description If the return code is 0, the description may be Save satisfaction success! The description may also be Exception appeared! If the return code is 13, the description is The callIdString obtained failed! or Save satisfaction failed.

Status code: 400
Incorrect request. Check the request path and parameters.
Status code: 401
Unauthorized operation. 1. Check whether you have purchased related services. 2. Contact customer service to check the status of your account.
Status code: 404
The requested content is not found. Check the request path.
Status code: 500
Business failure. Check the values of parameters in the request.

None

Scenario: example message

Request parameters:

{
	"channel": "WEB",
	"userId": "XXXXXXXX",
	"evaluation": "5",
	"comment": "Satisfied",
	"channelConfigId": "XXXXXXXXX"
}

Response parameters:

{
	"resultCode": "0"
}

Parent topic: Web Client Access Interface Reference

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