Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Physical Phone/ Phone in Off-Hook State
Updated on 2023-09-27 GMT+08:00
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Phone in Off-Hook State

  • Identifier

    AgentOther_PhoneOffhook

  • Function

    This event indicates that the phone of an agent is in off-hook state.

  • Additional information

    type indicates the event call type. The options are unknown (unknown call), main (main call), and assistant (assistant call).

  • Example

    {"message":"","retcode":"0","event":{"eventType": "AgentOther_PhoneOffhook","workNo": "56020","content": {"type": "main"}}}