Help Center/ Cognitive Engagement Center/ API Reference/ Agent Workbench Interface Reference/ Appendix/ Events/ Events Related to Physical Phone/ Phone in On-Hook State
Updated on 2023-09-27 GMT+08:00
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Phone in On-Hook State

  • Identifier:

    AgentOther_PhoneRelease

  • Function:

    This event indicates that the phone of an agent is in the on-hook state.

  • Additional information:

    phoneState: release cause. 3 indicates on-hook by the platform, and 2 indicates on-hook by the agent.

  • Example:

    {"eventType":"AgentOther_PhoneRelease","workNo":"20012","content":{"phoneState":3}}