Notifying the Agent of an Inbound Call

Identifier:
AgentEvent_Ringing
Function:
This event indicates that the agent is asked to manually answer a call.
Additional information:
- caller: calling number in text format. If the number belongs to an agent, the number starts with a or A.
- transfer: in text format, indicating whether the current call is set up through call transfer. The value yes indicates that the call is set up through call transfer, and the value no indicates that the call is set up not through call transfer.
- called: called number in text format. If the number belongs to an agent, the number starts with a or A.
- transFrom: in text format, indicating the transfer source if the call is set up through transfer. If the call is not set up through transfer, this field is left empty.
- callid: ID of the call in text format.
- type: media type of the call in text format, either assistant call or main call.
- feature: call type, where 0 indicates a common inbound call and 7 indicates a common outbound call.
- mediaAbility: media capability, where 1 indicates voice, 2 indicates video, 3 indicates audio and video, 5 indicates text, and 6 indicates H5 video.
- mediaType: media type. The options are as follows:
  - 1: text chat
  - 2: click-to-dial call
  - 4: callback request
  - 5: common voice or video call
  - 15: predicted outbound call
  - 16: previewed outbound call
  - 17: message call
  - 19: common video call
  - 51: multimedia web chat
  - 53: social chat
Example:
{"message":"","retcode":"0","event":{"eventType":"AgentEvent_Ringing","workNo":"49999","content":{"caller":"49997","transfer":"no","callid":"1456404043-37","transfrom":"","called":"49999","type":"main","mediaType": "5","mediaAbility":"1","feature":"0"}}}