Change History

1

https://Domain name/apiaccess/CC-Management/openapi/queryDataAuthByUserId?userId=10gg000001LgVE0ufPUW&offset=0&limit=100. For example, the domain name is service.besclouds.com.

New

Added the interface for querying data permissions by user ID.

2

https://Domain name/apiaccess/CC-Management/openapi/queryorgs?offset=0&limit=100&orgType=D&status=1. For example, the domain name is service.besclouds.com.

New

Added the interface for querying the organization list.

3

https://Domain name/apiaccess/CC-Management/v1/dataAuth/checkuserauth. For example, the domain name is service.besclouds.com.

New

Added the interface for querying user permissions.

4

https://Domain name/apiaccess/ipccprovision/v1/sysparam/querySysparam. For example, the domain name is service.besclouds.com.

New

Added the interface for querying system-level parameters in the AICC.

5

https://Domain name/apiaccess/CC-Management/v1/oauth/api/user. For example, the domain name is service.besclouds.com.

New

Added the interface for obtaining user information.

6

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/getRecordingAddress. For example, the domain name is service.besclouds.com.

Modified

The value of the response parameter url is changed from the URL of the OBS bucket to that of the AICC web portal.

1

https://Domain name/apiaccess/ccmessaging/uploadFileStream (For example, the domain name is service.besclouds.com.)

Modified

The request parameter fileType supports BMP.

1

https://Domain name/apiaccess/ccmessaging/getsatisfactionsurveymode (For example, the domain name is service.besclouds.com.)

Modified

The request parameter language is added.

2

https://Domain name/apiaccess/ccmessaging/uploadFileStream (For example, the domain name is service.besclouds.com.)

Modified

The request parameter fileType supports JPEG.

3

https://Domain name/apiaccess/rest/cc-management/v1/skill/modifySkill (For example, the domain name is service.besclouds.com.)

Modified

The request parameter name is added.

6

https://Domain name/rest/isales/v1/openapi/obs/auth/refresh (For example, the domain name is service.besclouds.com.)

New

This interface is used by the CTI-OBS to access the CC-iSales using a username and password.

7

https://Domain name/rest/isales/v1/openapi/obs/business/tasks (For example, the domain name is service.besclouds.com.)

New

This interface is used by the CTI-OBS to obtain outbound call tasks.

8

https://Domain name/rest/isales/v1/openapi/obs/business/interface (For example, the domain name is service.besclouds.com.)

New

This interface provides interface paths for the CTI-OBS.

9

https://Domain name/rest/isales/v1/openapi/obs/business/push/midresult (For example, the domain name is service.besclouds.com.)

New

This interface is used for intermediate write-back.

10

https://Domain name/rest/isales/v1/openapi/obs/business/call/result (For example, the domain name is service.besclouds.com.)

New

This interface is used to write call results to the database.

11

https://Domain name/rest/isales/v1/openapi/obs/business/callnos (For example, the domain name is service.besclouds.com.)

New

This interface is used by the OBS to obtain information related to outbound call data of a task.

12

https://Domain name/apiaccess/rest/service-pub/v1/isa/dataSync (For example, the domain name is service.besclouds.com.)

New

This interface is used to jointly commission the AICC and the ISA.

1

https://Domain name/apiaccess/rest/cc-management/v1/smartcare/querydeepresult (For example, the domain name is service.besclouds.com.)

New

The interface for querying SmartCare in-depth demarcation results is added.

2

https://Domain name/apiaccess/rest/cc-management/v1/smartcare/queryfaultyuser (For example, the domain name is service.besclouds.com.)

New

The interface for querying SmartCare mass fault customers is added.

3

https://Domain name/apiaccess/rest/cc-management/v1/smartcare/submitquickdelimit (For example, the domain name is service.besclouds.com.)

New

The interface for creating SmartCare quick demarcation tasks is added.

4

https://Domain name/apiaccess/rest/cc-management/v1/smartcare/queryquickresult (For example, the domain name is service.besclouds.com.)

New

The interface for querying SmartCare quick demarcation results is added.

5

https://Domain name/apiaccess/rest/cc-management/v1/satisfaction/query (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/dataprocess/v1/openapp/queryCallManualDetailInfo (For example, the domain name is service.besclouds.com.)

Modified

The response parameters npsScore, fcrValue, and evaluateObject are added.

1

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/conversation-rules/updateRule (For example, the domain name is service.besclouds.com.)

Modified

The x-UserId field is changed to be optional.

The severity, score, other, min and method fields are changed to be mandatory.

2

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/regularqualitytask/addQualityTask (For example, the domain name is service.besclouds.com.)

Modified

The interactionType field is added.

3

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/regularqualitytask/updateQualityTask (For example, the domain name is service.besclouds.com.)

Modified

The interactionType field is added.

4

https://IP address:Port number/oifde/rest/api/spellcheck

Modified

The parameter description is modified.

5

https://Domain name/apiaccess/rest/cc-management/v1/skill/createSkill. (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/cc-management/v1/skill/querySkills (For example, the domain name is service.besclouds.com.)

Modified

The description of the mediaTypeId parameter is updated.

6

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/getRecordingAddress (For example, the domain name is service.besclouds.com.)

Modified

The description of the response parameter url is updated.

7

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryPhone (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/CC-Management/v2/mobileAgent/queryPhone (For example, the domain name is service.besclouds.com.)

Modified

The description of the request parameter limit is updated.

1

https://Domain name/apiaccess/ccmessaging/pushMsg (For example, the domain name is service.besclouds.com.)

New

The pushMsg interface for pushing messages is added.

2

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryPhone (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/CC-Management/v2/mobileAgent/queryPhone (For example, the domain name is service.besclouds.com.)

Modified

Double quotation marks are added to the values of offset and limit in the request example.

3

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/getCalledInfo (For example, the domain name is service.besclouds.com.)

Modified

Double quotation marks are added to the values of caller and called in the request example.

4

https://Domain name/apiaccess/rest/ccmessaging/v1/itau/ps7/contextos (For example, the domain name is service.besclouds.com.)

Modified

The response parameter contexto is added.

5

https://Domain name/apiaccess/ccmessaging/send (For example, the domain name is https://service.besclouds.com.)

Modified

The length limit of the request parameter senderAvatar is added. The value can contain a maximum of 1024 characters.

6

https://Domain name/apiaccess/ccmessaging/sendAsync (For example, the domain name is https://service.besclouds.com.)

Modified

The length limit of the request parameter senderAvatar is added. The value can contain a maximum of 1024 characters.

1

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/create (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/delete (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/update (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query (For example, the domain name is service.besclouds.com.)

Modified

The descriptions of the userAccount, userName, password, oldPassWord, and newPassWord fields are modified.

2

https://Domain name/apiaccess/ccbar/v1/thirdparty/thirdPartyValidate (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/ccmanagement/v1/thirdParty/queryThirdpartyCustomerInfo (For example, the domain name is service.besclouds.com.)

New

The API Fabric interfaces for AICC internal NEs are added.

3

https://Domain name/apiaccess/rest/cc-management/v1/federationUserMgmt/createTask (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/cc-management/v1/federationUserMgmt/queryTask (For example, the domain name is service.besclouds.com.)

New

The interfaces for managing federated users are added.

4

https://Domain name/apiaccess/rest/voiceNotification/v1/queryVoiceNotificationRecording (For example, the domain name is service.besclouds.com.)

Modified

• The auditaccount, noReference, auditcomments, auditdate, scene, uploadaccount, isUpdateRec, status, and callbackTimes fields are added.
• The link for obtaining the value of AccessToken is added to the description of the Authorization field.

5

https://Domain name/apiaccess/rest/voiceNotification/v1/createVoiceNotification (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification (For example, the domain name is service.besclouds.com.)

Modified

• The description that the URL must be added to the trustlist is added to the description of the callBackUrl field.
• The description of the callSerialNo field is updated.
• The link for obtaining the value of AccessToken is added to the description of the Authorization field.

6

Description of voice notification callback interfaces

Modified

The navigation path of the voice notification configuration page is updated.

Signature string generation method in Signature Algorithm of the Voice Notification Callback API is updated.

7

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query (For example, the domain name is service.besclouds.com.)

Modified

The pageNum and pageSize fields are changed to be mandatory.

8

https://Domain name/apiaccess/CC-Mangemant/v1/querySysInfo (For example, the domain name is service.besclouds.com.)

Modified

The following fields are added: id, ccRoleId, accountId, accountCode, accountName, agentType, selfPhone, createInCtiFlag, guId, singlePhoneFlag, agentpara, partdbId, tenantId, agentStatus, timeRemaining, omsAgentType, dualChannelRecFlag, transparentDisplayFlag, authFlag, validTime, socialChatNum, ccAgentAndSkillList, and AIRecognition.

9

https://Domain name/apiaccess/CC-Management/v1/queryAgentLoginParams (For example, the domain name is service.besclouds.com.)

Modified

The type of the message field is changed.

10

https://Domain name/apiaccess/rest/CC-Management/v1/queryAgentInfoByAccount (For example, the domain name is service.besclouds.com.)

Modified

The Authorization field is changed to be mandatory.

11

https://Domain name/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList (For example, the domain name is service.besclouds.com.)

Modified

The type of the data field is changed.

The total and calledRouteList fields are added.

12

https://Domain name/apiaccess/rest/cc-management/v1/createVoiceTemplate (For example, the domain name is service.besclouds.com.)

Modified

• The comment field is changed to be optional.
• The description that the URL must be added to the trustlist is added to the description of the callBackUrl field.

13

Description of callback interfaces for the mobile agent and bidirectional call functions

Release event callback interface for the mobile agent and bidirectional call functions

Modified

The navigation paths are updated.

14

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall (For example, the domain name is service.besclouds.com.)

Modified

• The description that the URL must be added to the trustlist is added to the description of the callBackUrl field.
• The description of the callSerialNo field is updated.
• The value callBackUrl added for the retCode field does not meet the requirements.

15

https://Domain name/apiaccess/CC-Management/v3/mobileAgent/createCall (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallState (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/getRecordingAddress (For example, the domain name is service.besclouds.com.)

Call status event callback interface for the mobile agent and bidirectional call functions

Release event callback interface for the voice notification function

Modified

The description of the callSerialNo field is updated.

16

https://Domain name/apiaccess/rest/voiceNotification/v1/createVoiceNotification (For example, the domain name is service.besclouds.com.)

https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification (For example, the domain name is service.besclouds.com.)

Modified

• The description that the URL must be added to the trustlist is added to the description of the callBackUrl field.
• The description of the callSerialNo field is updated.

17

https://Domain name/apiaccess/rest/new_case/v2/cases (For example, the domain name is service.besclouds.com.)

Modified

• The X-TenantSpaceId field specifying the tenant space ID is deleted from the request header.
• The caseAttachment field is deleted from the request body.

18

https://Domain name/apiaccess/rest/new_case/v2/cases/modify (For example, the domain name is service.besclouds.com.)

Modified

The X-TenantSpaceId field specifying the tenant space ID is deleted from the request header.

19

https://Domain name/apiaccess/rest/new_case/v2/cases/casetypes (For example, the domain name is service.besclouds.com.)

Modified

The X-TenantSpaceId field specifying the tenant space ID is deleted from the request header.

20

https://Domain name/apiaccess/rest/new_case/v2/cases/casedetails (For example, the domain name is service.besclouds.com.)

Modified

The X-TenantSpaceId field specifying the tenant space ID is deleted from the request header.

21

https://Domain name/apiaccess/rest/new_case/v2/cases/dealCase (For example, the domain name is service.besclouds.com.)

Modified

The X-TenantSpaceId field specifying the tenant space ID is deleted from the request header.

22

POST /CCSQM/rest/ccisqm/v1/appraisescore/createAppraiseScore

Modified

The Content-Type and x-app-key fields are changed to be optional.

23

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/applyAppraiseScore (For example, the domain name is service.besclouds.com.)

Modified

The Content-Type and x-app-key fields are changed to be optional.

24

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/removeAppraiseScore (For example, the domain name is service.besclouds.com.)

Modified

The Content-Type and x-app-key fields are changed to be optional.

25

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/queryAppraiseScore (For example, the domain name is service.besclouds.com.)

Modified

The Content-Type and x-app-key fields are changed to be optional.

26

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/modifyAppraiseScore (For example, the domain name is service.besclouds.com.)

Modified

The Content-Type and x-app-key fields are changed to be optional.

27

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/sentencemanage/createSentenceCategory (For example, the domain name is service.besclouds.com.)

Modified

• The Content-Type and x-app-key fields are changed to be optional.
• The statusCode field is added to the response body.

28

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/sentencemanage/moveSentenceToCategory (For example, the domain name is service.besclouds.com.)

Modified

The Content-Type and x-app-key fields are changed to be optional.

29

https://Domain name/apiaccess/CCSQM/rest/ccisqm/v1/sentencemanage/deleteSentence (For example, the domain name is service.besclouds.com.)

Modified

The Content-Type and x-app-key fields are changed to be optional.

30

AI inspection interfaces

Modified

The Content-Type and x-app-key fields in request headers are changed to be optional for all interfaces.

1

https://Domain name/apiaccess/ccmessaging/downloadFileStream (For example, the domain name is service.besclouds.com.)

Modified

The following values are added for the fileType parameter: doc, docx, pdf, and zip.

2

https://Domain name/apiaccess/rest/dataprocess/v1/openapp/queryCallManualDetailInfo (For example, the domain name is service.besclouds.com.)

Modified

The description of the evaluationValue field is modified.

1

CCM interfaces whose X-APP-Key and Authorization in the request header are mandatory

Modified

X-APP-Key is changed from mandatory to optional.

2

https://Domain name/apiaccess/rest/ccmessaging/omni/1/advanced (For example, the domain name is service.besclouds.com.)

New

The interface for sending an MT WhatsApp message is added.

3

https://Domain name/apiaccess/rest/CC-Management/v1/queryAgentInfoByAccount (For example, the domain name is service.besclouds.com.)

Modified

The data parameter description is modified as follows: "Returned data. When data fails to be returned, an empty string is returned for the workNo parameter." In addition, a corresponding example is added.

4

https://Domain name/apiaccess/rest/ccmessaging/v1/emailchannel/dropMail (For example, the domain name is service.besclouds.com.)

New

The interface for discarding an email is added.

5

https://Domain name/apiaccess/ccmessaging/send (For example, the domain name is https://service.besclouds.com.)

Modified

The restrictions on the content parameter are modified. The size of the text content to be sent cannot exceed 1 KB.

6

https://Domain name/apiaccess/rest/dataprocess/v1/openapp/queryCallManualDetailInfo (For example, the domain name is service.besclouds.com.)

New

The interface for querying call result data is added.

7

https://Domain name/apiaccess/api/instagram/message/{chanId}?hub.mode=subscribe& hub.verify_token=****& hub.challenge=****** (For example, the domain name is service.besclouds.com.)

New

The interface for performing Instagram handshake authentication is added.

8

https://Domain name/apiaccess/api/instagram/message/{chanId} (For example, the domain name is service.besclouds.com.)

New

The interface for pushing an Instagram message is added.

9

https://Domain name/apiaccess/api/telegram/message/{chanId} (For example, the domain name is service.besclouds.com.)

New

The interface for receiving a Telegram message is added.

1

https://Domain name/apiaccess/rest/cc-management/v1/ita/twopartiescall/statusnotify

New

The interface for sending an ITA bidirectional call result notification is added.

2

/CCSQM/rest/ccisqm/v1/conversation-rules/updateConversationFlow

Modified

The expression and min parameters in the request body are changed to be mandatory, and the rule_id parameter is added.

3

/CCSQM/rest/ccisqm/v1/conversation-rules/addConversationFlow

Modified

The expression and min parameters in the request body are changed to be mandatory.

4

/CCSQM/rest/ccisqm/v1/conversation-rules/queryRules

Modified

The completeOnly parameter in the request body is changed to incompleteOnly, the ruleId parameter in the response body is changed to dialogRuleId, and the tenantId parameter is added.

5

/CCSQM/rest/ccisqm/v1/conversation-rules/addRule

Modified

The other parameter in the request body is changed to be mandatory.

6

/CCSQM/rest/ccisqm/v1/conversation-rules/updateRule

Modified

The severity, rule_id, score, other, min, and method parameters in the request body are changed to be mandatory, the comletenes, hasConversationFlow, sentenceComplete, and hasDescription parameters are deleted, and the score_type parameter is added.

7

/CCSQM/rest/ccisqm/v1/interposal-rules/getInterposalRuleById

Modified

The resultCode and resultDesc parameters are added to the response body.

8

/CCSQM/rest/ccisqm/v1/interposal-rules/queryInterposalRules

Modified

The current and limit parameters in the response body are deleted, and the resultCode and resultDesc parameters are added.

9

/CCSQM/rest/ccisqm/v1/interposal-rules/addInterposalRule

Modified

The other parameter in the request body is changed to be mandatory, and the interposal_id parameter is added to the response body.

10

/CCSQM/rest/ccisqm/v1/interposal-rules/updateInterposalRule

Modified

The other parameter in the request body is changed to be mandatory.

11

/CCSQM/rest/ccisqm/v1/silencerule/querySilenceRules

Modified

The limit parameter in the request body is changed to be mandatory.

12

/CCSQM/rest/ccisqm/v1/speedrule/addSpeedRule

Modified

The x-TenantSpaceId parameter is deleted from the request header.

13

/CCSQM/rest/ccisqm/v1/speedrule/querySpeedRuleById

Modified

The x-TenantSpaceId parameter is deleted from the request header, and the resultCode and resultDesc parameters are added to the response body.

14

/CCSQM/rest/ccisqm/v1/speedrule/deleteSpeedRule

Modified

The x-TenantSpaceId parameter is deleted from the request header.

15

/CCSQM/rest/ccisqm/v1/speedrule/querySpeedRules

Modified

The x-TenantSpaceId parameter is deleted from the request header, and the resultCode and resultDesc parameters are added to the response body.

16

/CCSQM/rest/ccisqm/v1/speedrule/updateSpeedRule

Modified

The x-TenantSpaceId parameter is deleted from the request header.

17

/CCSQM/rest/ccisqm/v1/appraisescore/createAppraiseScore

Modified

The name, lower_bound, upper_bound, and base fields in the response body are changed to be mandatory.

The update_time, create_time, lower_bound, name, upper_bound, base, and is_used fields in the response body are deleted.

The resultCode and resultDesc fields are changed to be optional.

18

/CCSQM/rest/ccisqm/v1/appraisescore/applyAppraiseScore

Modified

The resultCode and resultDesc fields in the response body are changed to be optional.

19

/CCSQM/rest/ccisqm/v1/appraisescore/queryAppraiseScore

Modified

The is_used, create_time, and update_time fields are deleted from the response body.

20

/CCSQM/rest/ccisqm/v1/appraisescore/modifyAppraiseScore

Modified

The lower_bound, upper_bound, and base fields in the request body are changed to be mandatory.

21

/CCSQM/rest/ccisqm/v1/sentencemanage/createSentenceCategory

Modified

The resultCode and resultDesc fields are added to the response body.

22

/CCSQM/rest/ccisqm/v1/sentencemanage/moveSentenceToCategory

Modified

The resultCode field is added to the response body.

23

/CCSQM/rest/ccisqm/v1/sentencemanage/deleteSentence

Modified

The tags and tag_id fields are deleted from the request body.

The resultCode field is added to the response body.

24

/CCSQM/rest/ccisqm/v1/sentencemanage/querySentence

Modified

The tag_id and tag_name fields are deleted from the response body.

The resultCode and resultDesc fields are added.

25

/CCSQM/rest/ccisqm/v1/sentencemanage/querySentenceByCategoryId

Modified

The page and limit fields are deleted from the response body.

The resultCode and resultDesc fields are added.

26

/CCSQM/rest/ccisqm/v1/sentencemanage/updateSentence

Modified

The tag_id, tag_name, deleteTagDataList, and tag_id fields are deleted from the response body. The id field is added to the response body.

27

/CCSQM/rest/ccisqm/v1/sentencemanage/updateSentenceCategory

Modified

The id field is added to the response body.

28

/CCSQM/rest/ccisqm/v1/sentencemanage/deleteSentenceCategory

Modified

The category_id field in the request body is changed to a string.

The resultCode and resultDesc fields are added to the response body.

29

/CCSQM/rest/ccisqm/v1/sentencemanage/querySentenceCategory

Modified

The resultCode and resultDesc fields are added to the response body.

30

/CCSQM/rest/ccisqm/v1/sentencemanage/createSentence

Modified

The tag_name field is deleted from the request body.

The id, resultCode, and resultDesc fields are added to the response body.

31

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/deleteSensitiveWord

Modified

The result, resultCode, and resultDesc fields are added to the response body.

32

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveWordList

Modified

The keyword field is added to the request body.

The page and limit fields are deleted from the response body.

33

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/deleteSensitiveCategory

Modified

The resultCode and resultDesc fields are added to the response body.

34

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/updateSensitiveWord

Modified

The sw_name, sw_id, and category_id fields in the request body are changed to be mandatory.

The id, resultCode, and resultDesc fields are added to the response body.

35

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveCategoryList

Modified

The resultCode and resultDesc fields are added to the response body.

36

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveWordsByCategoryId

Modified

The page and limit fields are deleted from the response body.

The resultCode and resultDesc fields are added.

37

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/createSensitiveCategory

Modified

The resultCode and resultDesc fields are added to the response body.

38

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/moveSensitiveWordToCategory

Modified

The resultCode and resultDesc fields are added to the response body.

39

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/createSensitiveWord

Modified

The sw_name and category_id fields in the request body are changed to be mandatory.

The resultCode and resultDesc fields are added to the response body.

40

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/updateSensitiveCategory

Modified

The id, resultCode, and resultDesc fields are added to the response body.

41

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveWordDetail

Modified

The id, resultCode, and resultDesc fields are added to the response body.

42

/CCSQM/rest/ccisqm/v1/conversation-rules/updateSentenceGroup

Modified

The position and SGType fields in the request body are changed to be mandatory.

43

/CCSQM/rest/ccisqm/v1/conversation-rules/getSentenceGroup

Modified

The resultCode field is added to the request body.

44

/CCSQM/rest/ccisqm/v1/conversation-rules/addSentenceGroup

Modified

The role, position, and SGType fields in the request body are changed to be mandatory.

45

/CCSQM/rest/ccisqm/v1/scenariomanage/deleteScenario

Modified

The resultCode and resultDesc fields are added to the response body.

46

/CCSQM/rest/ccisqm/v1/scenariomanage/updateScenarioStatus

Modified

The resultCode and resultDesc fields are added to the response body.

47

/CCSQM/rest/ccisqm/v1/scenariomanage/createScenario

Modified

The interaction_type, group_name, and ignore_sensitive fields in the request body are changed to be mandatory.

The resultCode and resultDesc fields are added to the response body.

48

/CCSQM/rest/ccisqm/v1/scenariomanage/updateScenario

Modified

The interaction_type, group_name, and ignore_sensitive fields in the request body are changed to be mandatory.

The resultCode and resultDesc fields are added to the response body.

49

/CCSQM/rest/ccisqm/v1/scenariomanage/queryAllScenario

Modified

The limit, page, scenarioName, scenarioStatus, startTime, and endTime fields are added to the request body.

The paging, page, and limit fields are deleted from the response body. The resultCode and resultDesc fields are added.

50

/CCSQM/rest/ccisqm/v1/appraisecall/details

Modified

The page, limit, call_group_uuid, setting, call_id, call_time, call_type, call_uuid, deal, duration, file_name, left_channel, left_silence_time, left_speech_ratio, left_speed, status, right_channel, right_silence_time, right_speech_ratio, right_speed, staff_id, status, upload_time, staff_name, and is_group fields are deleted from the response body.

51

/CCSQM/rest/ccisqm/v1/appraisecall/create

Deprecated

-

52

/CCSQM/rest/ccisqm/v1/appraisecall/complain

Modified

The callType field is added to the request body.

53

/CCSQM/rest/ccisqm/v1/regularqualitytask/addQualityTask

Modified

The durationEnd, maxNum, scoreEnd and scoreStart fields in the request body are changed to strings, and the interactionType field is added.

The objId, resultCode, and resultDesc fields are added to the response body.

54

/CCSQM/rest/ccisqm/v1/regularqualitytask/beginQualityTask

Modified

The URL is changed to /CCSQM/rest/ccisqm/v1/regularqualitytask/beginQualityTask.

The resultCode and resultDesc fields are added to the response body.

55

/CCSQM/rest/ccisqm/v1/regularqualitytask/updateQualityTask

Modified

The qiqtTotalTimes, durationStart, durationEnd, maxNum, scoreEnd, and scoreStart fields in the request body are changed to strings, and the interactionType field is added.

The resultCode, resultDesc, and objId fields are added to the response body.

56

/CCSQM/rest/ccisqm/v1/regularqualitytask/deleteQualityTask

Modified

The resultCode and resultDesc fields are added to the response body.

57

/CCSQM/rest/ccisqm/v1/regularqualitytask/queryQualityTask

Modified

The endRow, hasNextPage, hasPreviousPage, isFirstPage, isLastPage, navigaterstPage, navigatLastPage, navigatePages, navigatepageNums, nextPage, pageNum, pageSize, pages, prePage, retCode, size, startRow, and total fields are deleted from the response body. The interactionType, resultCode, and resultDesc fields are added to the response body.

58

/CCSQM/rest/ccisqm/v1/regularqualitytask/stopQualityTask

Modified

The resultCode and resultDesc fields are added to the response body.

59

/CCSQM/rest/ccisqm/v1/qualitytask/deleteQualityTask

Modified

The resultCode and resultDesc fields are added to the response body.

60

/CCSQM/rest/ccisqm/v1/qualitytask/updateQualityTask

Modified

The interactionType field is added to the request body.

61

/CCSQM/rest/ccisqm/v1/qualitytask/takeEffectQualityTask

Modified

The qualityTaskId field in the request body is changed to a number.

62

/CCSQM/rest/ccisqm/v1/qualitytask/queryQualityTask

Modified

The resultCode and resultDesc fields are added to the response body.

63

/CCSQM/rest/ccisqm/v1/qualitytask/appointQualityTask

Modified

The resultCode field in the response body is changed to be optional.

64

/CCSQM/rest/ccisqm/v1/qualitytask/createQualityTask

Modified

The interactionType field is added to the request body.

65

/CCSQM/rest/ccisqm/v1/qualitytask/modifyResultQualityTask

Modified

The resultCode field in the response body is changed to be optional.

66

/CCSQM/rest/ccisqm/v1/qualitytask/completeQualityTask

Modified

The resultCode field in the response body is changed to be optional.

67

/CCSQM/rest/ccisqm/v1/qualitytask/callsQualityTask

Modified

The resultCode field in the response body is changed to be optional.

68

/CCSQM/rest/ccisqm/v1/qualityitem/reassginQualityTask

Modified

The resultCode and resultDesc fields are added to the response body.

69

/CCSQM/rest/ccisqm/v1/qualityitem/modifyQualityItemResult

Modified

The qualityItemId field in the request body is changed to a string.

The resultCode and resultDesc fields are added to the response body.

70

/CCSQM/rest/ccisqm/v1/qualityitem/appealItem

Modified

The resultCode and resultDesc fields are added to the response body.

1

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/openapi/getTextByTaskId

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/openapi/voice2Text

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/detail

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/credit

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/openapi/qualityInspect

Modified

The x-UserId parameter (operator ID) is deleted from the request header.

2

https://Domain name/apiaccess/ccmessaging/poll (For example, the domain name is service.besclouds.com.)

Modified

The response parameters contentType and mediaFileType are added.

3

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall (For example, the domain name is service.besclouds.com.)

Modified

The response parameter retCode and error code 8 are added.

4

https://Domain name/apiaccess/CC-Management/v3/mobileAgent/createCall (For example, the domain name is service.besclouds.com.)

Modified

The response parameter retCode and error code 8 are added.

5

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/create

New

The interface for adding an agent account is added.

6

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/delete

New

The interface for deleting a specified agent account is added.

7

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/update

New

The interface for modifying agent account information is added.

8

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/query

New

The interface for querying agent account information is added.

9

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/addSkillsToAgent

New

The interface for binding an agent to a skill queue is added.

10

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/releaseAgentBySkillId

New

The interface for unbinding an agent from a skill queue is added.

11

https://Domain name/apiaccess/rest/cc-management/v1/sipPhone/updateSipPhonePassword

New

The interface for changing the softphone number login password of an agent is added.

12

https://Domain name/apiaccess/rest/cc-management/v1/agentAccount/queryAgentInfoBySkillId

New

The interface for querying agent information by skill queue ID is added.

13

https://Domain name/apiaccess/rest/cc-management/v1/skill/createSkill

New

The interface for creating a skill queue is added.

14

https://Domain name/apiaccess/rest/cc-management/v1/skill/deleteSkill

New

The interface for deleting a skill queue is added.

15

https://Domain name/apiaccess/rest/cc-management/v1/skill/modifySkill

New

The interface for modifying a skill queue is added.

16

https://Domain name/apiaccess/rest/cc-management/v1/skill/querySkills

New

The interface for querying skill queues is added.

17

https://Domain name/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList

New

The interface for querying the access codes of a specified tenant space is added.

18

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/createCalledRoute

New

The interface for creating the binding relationships between an access code and a skill queue or an IVR flow is added.

19

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/deleteCalledRoute

New

The interface for deleting the binding relationships between access codes and skill queues or IVR flows is added.

20

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/modifyCalledRoute

New

The interface for modifying the binding relationships between an access code and a skill queue or an IVR flow is added.

21

https://Domain name/apiaccess/rest/cc-management/v1/calledRoute/queryCalledRoute

New

The interface for querying the binding relationships between access codes and skill queues or IVR flows is added.

22

https://Domain name/apiaccess/rest/cc-management/v1/phonearea/getPhoneNoRegionInfo

New

The interface for querying the home region of a phone number is added.

23

https://Domain name/apiaccess/rest/cc-management/v1/ivrFlow/queryIVRFlowList

New

The interface for querying all IVR flows of a specified tenant space is added.

24

https://Domain name/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatifyConfig

New

The interface for querying the IVR flows for satisfaction surveys is added.

25

https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/login

New

The interface for answering calls on a mobile phone is added.

26

https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/logout

New

The interface for exiting the function of answering calls on a mobile phone is added.

27

https://Domain name/apiaccess/rest/cc-management/v1/offline/agent/isOfflineAgent

New

Interface for querying whether a specified agent is answering calls on a mobile phone.

28

https://domain name/apiaccess/rest/cc-management/v1/agentAccount/query

Modified

The transparentDisplayFlag parameter is added to the request and response parameters of the interface for querying agent account information.

29

https://Domain name/apiaccess/rest/cc-management/v1/importVoiceFile/upload

New

The interface for uploading IVR voice files is added.

30

https://Domain name/apiaccess/rest/voiceNotification/v1/queryVoiceNotificationRecording

New

The interface for querying recording files of voice notifications is added.

31

https://Domain name/apiaccess/rest/voiceNotification/v1/createVoiceNotification

New

The interface for creating a voice notification is added.

32

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall

Modified

The request parameter callBackUrl is added to the interface for creating a bidirectional call (V1.0.0).

33

https://Domain name/apiaccess/rest/cc-management/v1/satisfaction/query

New

The interface for querying satisfaction survey results is added.

34

https://Domain name/apiaccess/ccmessaging/send

Modified

WEBCARD (web card) is added to the request parameter mediaType (message media type) of the interface for sending messages from a web client.

35

https://Domain name/apiaccess/rest/voiceNotification/v2/createVoiceNotification

New

The interface for creating a voice notification (V2.0.0) is added.

36

https://Domain name/apiaccess/rest/cc-management/v1/createVoiceTemplate

New

The interface for uploading TTS template files of voice notifications is added.

1

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/detail (For example, the domain name is service.besclouds.com.)

New

The interface for obtaining the inspection result of a specified call is added.

2

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/credit (For example, the domain name is service.besclouds.com.)

New

The interface for querying recording inspection results is added.

3

https://Domain name/apiaccess/CCISQM/rest/ccisqm/v1/openapi/qualityInspect (For example, the domain name is service.besclouds.com.)

New

The interface for creating inspection tasks is added.

1

https://Domain name/apiaccess/rest/CC-Management/v1/queryAgentInfoByAccount (For example, the domain name is service.besclouds.com.)

New

The interface for querying agent information based on the sign-in account is added.

2

https://Domain name/apiaccess/CC-Management/v1/clearUserInfo/cleancustpersonaldata (For example, the domain name is service.besclouds.com.)

New

The interface for deleting data by customer number is added.

3

https://Domain name/apiaccess/ccmessaging/downloadFileStream (For example, the domain name is service.besclouds.com.)

Modified

The request parameter fileType supports the rich text file type.

4

https://Domain name/apiaccess/ccmessaging/send (For example, the domain name is https://service.besclouds.com.)

Modified

The request parameter transData is added.

5

https://Domain name/rest/cc-management/v1/thirdparty/thirdPartyValidate (For example, the domain name is service.besclouds.com.)

Deleted

This interface is an authentication interface that the AICC requires a third party to provide but not provided by the AICC for a third party to invoke. This interface is deleted from the interface document because it is not suitable.

1

https://Domain name/apiaccess/ccmessaging/send (For example, the domain name is https://service.besclouds.com.)

Modified

The request parameter messageId is added.

The response parameters offlineMsg, isOfflineStatus, and tipText are added.

2

https://Domain name/apiaccess/ccmessaging/poll (For example, the domain name is service.besclouds.com.)

Modified

The response parameters isOfflineStatus and messageCode are added.

3

https://Domain name/apiaccess/CCNOTIFICATION/rest/ccnotification/v1/sendmessage/sendShort (For example, the domain name is service.besclouds.com.)

New

The interface for sending Huawei Cloud SMS messages is added.

1

https://Domain name/apiaccess/ccmessaging/v1/mobileagent/createcall (For example, the domain name is service.besclouds.com.)

New

The interface for creating anonymous outbound calls is added.

2

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord (For example, the domain name is service.besclouds.com.)

Modified

The response parameter agentPresent and request parameter taskType are added.

3

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/createCall (For example, the domain name is service.besclouds.com.)

Modified

The request parameter agentPresent is added.

4

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallState (For example, the domain name is service.besclouds.com.)

Modified

The response parameter agentPresent is added.

5

https://Domain name/apiaccess/ccmessaging/v1/robot/feedbacksatisfaction (For example, the domain name is service.besclouds.com.)

New

The interface for evaluating chatbot replies is added.

1

https://Domain name/apiaccess/asr/rest/ccisqm/v1/openapi/voice2Text

(For example, the domain name is service.besclouds.com.)

New

The interface for converting a recording into a text is added.

2

https://Domain name/apiaccess/asr/rest/ccisqm/v1/openapi/getTextByTaskId

(For example, the domain name is service.besclouds.com.)

New

The interface for obtaining the converted text of a recording is added.

3

https://Domain name/apiaccess/ccmessaging/uploadFileStream (For example, the domain name is service.besclouds.com.)

Modified

In the common parameter structure ReqBody, fileType supports AAC.

4

https://Domain name/apiaccess/ccmessaging/v1/mobileagent/createcall (For example, the domain name is service.besclouds.com.)

New

The interface for creating anonymous outbound calls is added.

5

https://Domain name/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord (For example, the domain name is service.besclouds.com.)

Modified

The request parameter taskType is added.

1

https://Domain name/apiaccess/CC-Management/v1/queryAgentLoginParams (For example, the domain name is service.besclouds.com.)

New

The unified account query interface between the mobile app and PC business system is added.

2

https://Domain name/apiaccess/ccmanagement/v1/thirdParty/queryThirdpartyCustomerInfo (For example, the domain name is service.besclouds.com.)

New

The interface for querying third-party customer information is added.

3

https://Domain name/apiaccess/CC-Management/v3/mobileAgent/createCall (For example, the domain name is service.besclouds.com.)

New

The interface for creating outbound calls is added.

4

https://Domain name/apiaccess/ccmessaging/downloadFileStream (For example, the domain name is service.besclouds.com.)

New

The interface for users to receive files is added.

5

https://Domain name/apiaccess/ccmessaging/v1/checkClickToCallSupport (For example, the domain name is service.besclouds.com.)

New

The interface for checking whether the click-to-dial function is supported.

6

https://Domain name/apiaccess/ccmessaging/v1/createClickToCall (For example, the domain name is service.besclouds.com.)

New

The interface for creating click-to-dial events is added.

7

https://Domain name/apiaccess/ccmessaging/v1/getClickToCallEvents (For example, the domain name is service.besclouds.com.)

New

The interface for obtaining click-to-dial events is added.

8

https://Domain name/apiaccess/ccmessaging/v1/dropClickToCall (For example, the domain name is service.besclouds.com.)

New

The interface for releasing calls is added.

9

https://Domain name/apiaccess/ccmessaging/doLeaveMessage (For example, the domain name is service.besclouds.com.)

New

The interface for customers to submit messages is added.