Help Center/ KooGallery/ User Guide/ Product Purchase/ Upgrading a Product and Calculating Fees
Updated on 2023-06-30 GMT+08:00
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Upgrading a Product and Calculating Fees

You can upgrade the specifications of a purchased SaaS product. The new specifications take effect once you have made the payment.

Procedure

  1. Go to My KooGallery.
  2. In the navigation pane, choose My KooGallery > Purchased Apps.

    The Purchased Apps page is displayed.

  3. Click View Resource Details in the Operation column of a product.

    On the product details page, click Upgrade.

    Alternatively, click Upgrade in the Operation column on the Purchased Apps page.

  4. On the Upgrade Specification page, specify the specifications to be upgraded, for example, the number of users.

    The upgrade cost cannot be negative.

  5. Click Pay Now. After the order has been paid successfully, the specification upgrade process is completed.

Billing Rules for Upgrade and Capacity Expansion

1. Upgrade fee = Price of new configuration x Remaining days x Discount – Price of original configuration x Remaining days x Discount

  • Price of new configuration: price of the new product calculated on the basis of the remaining duration.
  • Price of original configuration: price of the original product calculated on the basis of the purchased duration.

2. Capacity expansion fee

Original billing rule (before June 12, 2023):

Linear pricing, tiered pricing, and volume pricing: Capacity expansion fee = Unit price of the volume to which the total number of users belongs after expansion x Total number of users after expansion x Remaining period x Discount – Original price before expansion x Remaining period x Discount

New billing rule (after June 12, 2023):

  • Linear pricing and tiered pricing: Capacity expansion fee = Unit price of the volume to which the total number of users belongs after expansion x Total number of users after expansion x Remaining period x Discount – Original price before expansion x Remaining period x Discount
  • Volume pricing: Capacity expansion fee = Unit price of the volume to which the total number of users belongs after expansion x Number of added users x Remaining days x Discount
Parent topic: Product Purchase