To-do Center

Overview

Main function of To-do Center: You can use a HUAWEI ID (primary SRE of the tenant) to create tasks for IAM users (sub-SREs of the tenant). For example, a company can create IAM accounts for different departments.

Adding a To-do Ticket

1. Log in to COC.
2. In the navigation pane on the left, choose Task Management > To-do Center.
   Figure 1 Viewing the to-do list
   

3. Click Create Ticket. The Create Ticket page is displayed.
4. Specify the to-do ticket name, description, type, severity, and other mandatory parameter.
   Figure 2 Creating a to-do ticket
   

   Table 1 Parameters

   Parameter	Description
   Ticket	Mandatory. The ticket name can contain a maximum of 255 characters, including letters, digits, underscores (_), hyphens (-), and periods (.). Start with a letter or number. Cannot end with a period (.).
   Description	Mandatory. The description can contain a maximum of 1,000 characters, including letters, numbers, and special characters.
   Type	Mandatory. To-do ticket type. The options are as follows: Scheduled Events Risk warning Other
   Severity	Mandatory. The severity of a to-do ticket. The options are as follows: Critical Major Minor Suggestion
   Owner	Mandatory. The owner of a to-do ticket can be: Shift Individual
   Notification Mode	Mandatory. Notification mode. The options are as follows: Default SMS Enterprise WeChat DingTalk Email Lark No notification
   Ticket Deadline	Mandatory. Time when a to-do ticket needs to be closed
   Label	Optional.
   Recommended Solution	Mandatory. The description can contain a maximum of 1,000 characters, including letters, numbers, and special characters.

5. Specify optional parameters such as Label and Add File.
6. Click Submit. If a message indicating the creation succeeded displayed in the upper right corner, the creation is successful.
   

   You can select Shift or Individual for Owner. The size of a file to be uploaded must be less than 50 MB. Various formats are supported.

To-do Ticket List

1. Log in to COC.
2. In the navigation pane on the left, choose Task Management > To-do Center.
   Figure 3 Viewing the to-do center list
   

3. Click the search box. The search criteria list is displayed. Select search criteria, enter values, and press Enter to search for data.
4. You can click the refresh icon next to the search box to refresh the data and set the fields to be displayed in the list.
   Figure 4 Adding search criteria
   

5. Click the All To-do Tickets, Pending, Handled By Me, or Created By Me tabs. The corresponding to-do ticket list is displayed.
   Figure 5 To-do ticket list
   
   

   An user can only view the tickets related to itself on the All To-do Tickets tab page.

Viewing Pending Tickets

1. Log in to COC.
2. In the navigation pane on the left, choose Task Management > To-do Center.
3. Click a to-do ticket name in the list to go to the ticket details page.
   Figure 6 To-do ticket details
   

4. On the details page, click the attachment name to download the attachment.
   Figure 7 Downloading an attachment
   
   

   The attachment download traffic is limited. After downloading an attachment, the next download can be performed after 5 seconds.

Handling To-do Tickets

1. Log in to COC.
2. In the navigation pane on the left, choose Task Management > To-do Center. Click the Pending tab.
3. Click a to-do ticket name in the list to go to the to-do ticket details page. Click Accept in the upper right corner to complete the handling.
   Figure 8 Handling a to-do ticket
   
   

   The current login user can handle only the to-do tickets whose owner is himself/herself.

Canceling a To-Do Ticket

1. Log in to COC.
2. In the navigation pane on the left, choose Task Management > To-do Center. Click the Created by Me tab.
3. Click a to-do ticket name in the list to go to the ticket details page.
4. Click Cancel in the upper right corner and enter the cancellation reason.
   Figure 9 Canceling a to-do task
   
   

   The current login user can cancel only the to-do tickets that are created by or owned by this user.

Closing a To-do Ticket

1. Log in to COC.
2. In the navigation pane on the left, choose Task Management > To-do Center. Click the Handled by Me tab.
3. Click a to-do ticket name in the list. On the to-do ticket details page that is displayed, click Close in the upper right corner.
   Figure 10 Closing a to-do ticket
   
   

   The current login user can close only the to-do tickets whose owner is himself/herself.