Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing Inspections/ Managing AI Inspections (Self-Developed)/ Performing Text and Speech Analysis/ Collecting Text Analysis Indicator Statistics
Updated on 2024-10-12 GMT+08:00
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Collecting Text Analysis Indicator Statistics

The text analysis indicator statistics function is used to query call record statistics after AI inspection is complete.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Speech Text Analysis > Text Analysis Indicator Statistics.

    Figure 1 Text Analysis Indicator Statistics page

  2. Set Display granularity, Time Query, Interaction Type, Agent ID, and Grouping Condition to filter data based on criteria.
  3. Click Adding an Export Task. On the page that is displayed, set zip password and click Save.

    Figure 2 Added export task page

  4. Click View Export Tasks to go to the Export Results page to view export tasks. Click Download to download a package.

    Figure 3 Export Results page

    The exported data contains personal data. Exercise caution when processing the exported data to prevent personal data leakage and abuse.