Introduction

Related Concepts

• Column: A column is similar to a folder, which is used to store knowledge files. Knowledge compilers can create columns based on the column type, business status, and business effective time, organize columns in a tree structure, and store knowledge in different columns to implement knowledge classification and management.
• Knowledge: Knowledge is stored in columns. An online editor is provided to edit knowledge content. Common knowledge and Q&A knowledge are supported. Common knowledge can be displayed in texts, charts, audio, and videos. Q&A knowledge can be displayed only in FAQ groups.
• Extended attribute: In addition to the content, knowledge also carries many attribute labels. Different industries and enterprises have different label definitions.
• Consultation table: A consultation table stores business consultation information. When handling businesses, an agent can look up information in a consultation table to answer business questions.