Changing an Outbound Number

Agents can change the outbound call number of a customer in the outbound call task.

When an agent executes an outbound call task, if a customer wants the agent to call another number, the agent can change the outbound number.

Sign in to the AICC as an outbound call agent.
Choose Outbound Call > Agent Call.

Figure 1 Outbound call execution

Click

. The window for changing the reserved outbound call number is displayed. The GUI elements are as follows.

**Table 1** GUI elements on the Changing Outbound Number page
Element/Component	Description
Customer Number	Customer number to be changed.
Remarks	Remarks of a reserved call.

Figure 2 Changing Outbound Numbers

Enter the mandatory information and click Save. The outbound number is changed successfully.

Parent topic: Agent Outbound Call Task

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.