Adding Knowledge Gray Rules

Procedure

1. Choose Configuration Center > Flow Configuration > Intelligent IVR.
2. Choose System Management > Knowledge Gray Rule. Click Create.
3. Set Name, and click Confirm.

   

4. In the dialog box that is displayed, click Create, enter customer names in different lines by pressing Enter, and click Confirm.

   

5. Choose Knowledge Management > Intention Management, click corresponding to the intention template to be associated, and choose Set Gray Rule.
6. Click Create, select a knowledge gray rule, and click Save.