Pre-registering Customers
Customer pre-registration is a mechanism provided by Huawei Cloud for cloud solution providers to register customers in advance to seize customer development opportunities. This mechanism prevents conflicts between partners and between partners and Huawei Cloud.
A partner can pre-register potential customers. Within the validity period of pre-registration, the partner can send invitation links to pre-registered customers for them to register and associate with the partner.
You can invite customers by sending emails or sending hyperlinks and QR codes.
![](https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/public_sys-resources/note_3.0-en-us.png)
If you do not have customer development permissions, contact your ecosystem manager.
Precautions
- A customer cannot be pre-registered by a partner if the customer:
- Is registered with Huawei Cloud (Chinese mainland website).
- Has been associated with a partner.
- Has been pre-registered by another partner.
- Has signed contracts with HUAWEI CLOUD.
- Has cash expenditure records and has not been followed up by the Huawei Cloud direct sales team.
- Has been associated with an enterprise master in the unified accounting model.
- A partner can submit a request for manual pre-registration review if the customer:
- Has registered for more than seven days or has cash expenditure records and has been followed up by the Huawei Cloud direct sales team.
- Registers in a country that is inconsistent with the location where the partner develops business.
- Belongs to the Huawei Cloud online sales team.
- The maximum number of pending and pre-registered customers is 100. When the maximum number is reached, the partner cannot pre-register any customers.
- The validity period of pre-registration is 15 days. A pre-registered customer cannot be pre-registered by another partner until the current validity period has expired.
- If a partner does not reserve a mobile number or email address in the partner center, the partner cannot register a customer. Partners need to add mobile numbers or email addresses on the Personal Information page under Account Management > Basic Information in the partner center before registering customers.
- Ensure that the email address provided for pre-registering a customer is in consistent with the email address that was used by the customer for account creation.
- If you need to pre-register a customer who does not meet the pre-registration conditions, you can request manual review. The review will be completed within two working days.
Procedure
- Use your account to log in to HUAWEI CLOUD.
- In the drop-down list of your account name, click Partner Center to go to the Partner Center.
- In the top navigation, select Sales > Leads and Opportunities > Customer Development.
- On the From Partner Center tab page, click Preregister Customer.
- Enter the full name, email address, and mobile number of the customer, select whether to send an invitation link, and click OK.
A message is displayed indicating that the pre-registration is successful.
- (Optional) If a partner still wants to pre-register a customer who does not meet the pre-registration conditions, the partner needs to submit a manual review request.
- In the dialog box that is displayed, click Preregister Customer.
- In the Preregister Customer dialog box, fill in the required information and click Submit.
- In the dialog box that is displayed, click Preregister Customer.
Other Operations
- Click Delete in the Operation column to delete a customer. You can also select multiple customers and click Delete next to Preregister Customer to delete them.
- Click Create Opportunity in the Operation column to create an opportunity for a customer.
![](https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/public_sys-resources/note_3.0-en-us.png)
- You cannot delete customers whose status is Pending review or Associated.
- After a pre-registered customer is deleted, the pre-registration for the customer becomes invalid.
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