Arrears

Arrears Reason

You have pay-per-use SFS Turbo file systems running for some time, and your configured payment method or top-up account cannot pay for your bill.

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly SFS Turbo file systems even if your account is in arrears. However, you cannot perform operations such as purchasing new SFS Turbo file systems, expanding the file system capacity, or renewing file systems, because they will generate new expenditures.

• Pay-per-Use

  If your account is insufficient to pay your amount due, your account goes into arrears, and your pay-per-use file systems enter a grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing & Costs > Overview page and pay any past due balance as needed.

  If you do not bring your account balance current before the grace period expires, the file systems turn to Frozen and enter a retention period. You cannot perform any operations on pay-per-use file systems in the Frozen status.

  If you do not bring your account balance current before the retention period ends, the file systems will be released and the data cannot be restored.

  Figure 1 Life cycle of a pay-per-use SFS Turbo file system
  

For details about the grace period and retention period, see What Is a Grace Period of Huawei Cloud? How Long Is It? and What Is a Retention Period of Huawei Cloud? How Long Is It?

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).

If data stored in SFS Turbo file systems is no longer used, you can delete them to avoid generating further expenditures.