Why Is My Account Locked?

Symptom

When you log in to the system, a message is displayed, indicating that your account is locked and can be used to log in again after 15 minutes.

When you call an API (such as the API used to obtain a user token) whose request parameters include a password, the following response is displayed:
```
{
    "error": {
        "code": 401,
        "message": "The account is locked.",
        "title": "Unauthorized"
    }
}
```

Possible Causes

Your account is locked for 15 minutes due to security exceptions, for example, you have entered incorrect passwords multiple times, or the account has been frequently used for login from different locations.

Solutions

If your account is locked due to misoperations, wait for 15 minutes and try again. Do not log in or enter the password within this period.
If you have forgotten your login password, reset it. For details, see What Should I Do If I Forgot the Password of an IAM User or Account?
If the account is locked for no reason, change the password. For details, see How Do I Change the Password of an IAM User or Account?

Parent topic: Security Settings

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