Adding a Message

Function Description

Users can add messages on the service ticket details page, for example, adding confidential information, providing information required for the customer service to handle the problem, or asking about the service ticket handling progress.

URI

POST /v1.0/servicerequest/case/message

Request

Request Parameters

Parameter	Mandatory	Type	Value Range	Description
caseId	Yes	String	32	Specifies the service ticket ID.
message	Yes	Message	-	Specifies the message information. For details, see Table 1.

Parameter

Mandatory

Type

Value Range

Description

caseId

Yes

String

Specifies the service ticket ID.

message

Yes

Message

Specifies the message information.

For details, see Table 1.

**Table 1** message field description
Parameter	Mandatory	Type	Value Range	Description
content	Yes	String	1200	Specifies the message content.
isAuthorized	No	Integer	-	Whether it is authorized or not 0: No 1: Yes
authorizationContent	No	String	400	Authorization information. For example, passwords of the console account and the ECS account.
accessoryIds	No	List<String>	-	Specifies the attachment ID list. See Uploading an Attachment to get the ID.

Request Example

{
    "caseId": "TT201801020526",
    "message": {
        "content": "TT201801020526",
        "isAuthorized": 0,
        "authorizationContent": "xxxx",
        "accessoryList": []
    }
}