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Help Center/ Service Tickets/ API Reference/ Historical APIs/ Querying Service Ticket Details

Querying Service Ticket Details

Updated on 2023-12-18 GMT+08:00

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Function Description

Users query details of a submitted HUAWEI CLOUD service ticket.

URI

GET /v1.0/servicerequest/case/detail

Request

Request Parameters

Parameter	Mandatory	Type	Value Range	Description
caseId	Yes	String	32	Specifies the service ticket ID. See Querying Service Ticket Details to get the ID.

Parameter

Mandatory

Type

Value Range

Description

caseId

Yes

String

Specifies the service ticket ID.

See Querying Service Ticket Details to get the ID.

Request Example

caseId=TT201801020526

Response Message

Response Parameters

**Table 1** Response parameters
Parameter	Type	Description
caseDetail	CaseDetail	Describes the service ticket details. For details, see Table 2.

**Table 2** caseDetail field description
Parameter	Type	Description
caseId	String	Specifies the service ticket ID.
businessTypeName	String	Specifies the problem type name.
incidentTypeName	String	Specifies the type name.
customerId	String	Account ID.
subCustomerId	String	IAM user ID.
subCustomerName	String	IAM username.
dcName	String	Specifies the region name.
simpleDescribe	String	Brief description of the problem regarding the service ticket.
status	Integer	Service ticket status. 0: To be handled 1: Processing 2: Result pending confirmation 3: Completed 4: Canceled
sourceName	String	Specifies the service ticket source name.
createTime	TimeStamp	Specifies the service ticket creation time. Example time format: 2019-05-22T03:30:52Z
messageList	List<Message>	Specifies the message list of the service ticket. For details, see Table 3.
satisfaction	List<Satisfaction>	Satisfaction rating. For details, see Table 5.
judgment	String	Evaluation of the service ticket service.
isAuthorized	Integer	Whether it is authorized or not 0: Not authorized 1: Authorized

**Table 3** messageList field data structure
Parameter	Type	Description
messageId	String	Indicates the message ID.
type	Integer	Indicates the message type. 0 indicates customer messages. 1 indicates reply messages by customer service personnel.
replier	String	Specifies the message replier.
replierName	String	Specifies the replier name.
content	String	Specifies the message content.
accessoryDetailList	List<AccessoryDetail>	Specifies the message attachment list. For details, see Table 4.
createTime	TimeStamp	Specifies the creation time.

**Table 4** accessoryDetailList field data structure
Parameter	Type	Description
accessoryId	String	Specifies the attachment ID.
accessoryName	String	Specifies the attachment name.

**Table 5** satisfaction field data structure
Parameter	Type	Description
satisfactionId	Integer	Specifies the satisfaction ID. 1: Satisfaction on timeliness 3: Satisfaction on handling result
satisfactionValue	Integer	Indicates the satisfaction degree (from 1 to 5).

Example Response

{
    "caseDetail": {
        "caseId": "TT201801020526",
        "businessTypeName": "Event discount",
        "typeName": "Consulting",
        "customerId": "xxx",
        "dcName": "CN North-Beijing1",
        "simpleDescribe": "Is there any event discount?",
        "status": 3,
        "sourceName": "User Center",
        "createTime": 2019-05-22T03:30:52Z,
        "messageList": [
            {
                "messageId": "xxx",
                "type": 0,
                "replier": "xxx",
                "replierName": "xxx",
                "content": "Problem description: Is there any event discount?",
                "createTime": 2019-05-22T03:30:52Z,
                "accessoryDetailList": []
            },
            {
                "messageId": "xxx",
                "type": 1,
                "replier": "xxx",
                "content": "Thank you for your feedback. We will contact you within one workday. Please keep your phone available. Thank you!",
                "createTime": 2019-05-22T03:30:52Z,
                "accessoryDetailList": []
            }
        ],
        "satisfaction": [
            {
                "satisfactionId": 1,
                "satisfactionValue": 5
            },
            {
                "satisfactionId": 3,
                "satisfactionValue": 5
            }
        ],
        "isauthorized": 0,
        "judgment": "Satisfactory"
    }
}

Status Code

For details about status codes, see Status Codes.

Error Code

For details about error codes, see Historical Error Codes.

Parent topic: Historical APIs

Previous topic: Querying Service Ticket List

Next topic: Uploading an Attachment

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