Help Center/ Cognitive Engagement Center/ API Reference/ Recording and CDR Interface Reference/ Recording/ Recording Download: record/ Downloading Recordings
Updated on 2023-09-27 GMT+08:00
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Downloading Recordings

Prerequisites

  • The file server has been mounted to the gateway, and the recording download function has been enabled.
  • The mapping has been configured for the CC-Gateway.
  • The mount directory is configured in the configuration file.
  • The agent has signed in.

Description

This interface is used to download recording files from the file server. (You are not advised to use this interface to download recording files larger than 30 MB.)

The downloaded data contains personal data. Exercise caution when processing the downloaded data to prevent personal data leakage and abuse.

Interface Method

The request method must be set to GET. This interface supports only the GET method.

URI

https://ip:port/agentgateway/resource/recordfile/{agentid}?recordId= xxx&filetype=1

Example: https://ip:port/agentgateway/resource/recordfile/102?recordId=y:\1\0\20181217\120\1524488.V3

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Table 1 Parameters in the URI

No.

Parameter

Value Type

Mandatory (Yes/No)

Description

1

agentid

String

Yes

ID of the agent who signs in.

2

recordId

String

Yes

Path and name of a recording file.

The path and name of the recording file are generated when AgentMediaEvent_Record is triggered and are returned in fileName.

For details about the recording file path format, see the following description.

3

filetype

String

No

Type of a recording file. The options are as follows:

  • 1: agent call recording file
  • 2: IVR or third-party voice message recording file
NOTE:

1. The format of the path of an IVR voice message recording file is as follows: Drive letter:/VDN ID/record/****.

Example: y:/1/record/20190412/playvoice1551276018824.wav

2. The format of the path of a third-party voice message recording file is as follows: Drive letter:/3rdfile/VDN ID/record/****.

Example: y:/3rdfile/1/record/20190408/515/1633022.V3

The default value is 1 (agent call recording file).

4

locationId

Number

No

Node ID, which is mandatory in CTI pool mode and is generated when AgentMediaEvent_Record is triggered.

Method Name in Logs

downloadRecordFile

Request Description

  • Message header
    Table 2 Parameters in the request message header

    No.

    Parameter

    Value Type

    Mandatory (Yes/No)

    Description

    1

    Content-Type

    String

    Yes

    Coding mode of the message body. The default value is application/json; charset=UTF-8.

    2

    Guid

    String

    Yes

    GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).
  • Message body

    None

Response Description

The following provides an example of the response message body of this interface:

  • If the download fails:

    Message header: Content-Type: application/json;charset=UTF-8

    For details about the message body example, see Example.

    Table 3 Parameters in the message body

    No.

    Parameter

    Value Type

    Description

    1

    message

    String

    Description.

    2

    retcode

    String

    Error code. The options are as follows:

    0: success

    Other values: failure

    3

    result

    Object

    Reserved field.
  • If the download is successful:

    Message header: Content-Type: application/octet-stream;charset=utf-8

    Message body: file stream

Triggered Event

After an agent signs in, the recording download interface is invoked.

Error Code

  • 104-001
  • 104-005
  • 104-010

Example

  • Message header 
    Content-Type:application/json; charset=UTF-8
Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1
  • Request parameter

    None

  • Response parameter 
    {
    "retcode": "000-003",
    "message": "no right to invite resource",
    "result": ""
}