Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Monitoring and Statistics Collection/ Inspection Relationship Maintenance Interfaces/ Deleting Configured Inspection Relationships
Updated on 2023-12-19 GMT+08:00
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Deleting Configured Inspection Relationships

Description

This interface is invoked to delete inspection relationships based on the IDs of the inspector group and inspected party group.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Request URL

https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/deleteqcrelationconf

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Table 1 Parameters in the request header

No.

Parameter

Type

Mandatory

Description

1

Content-Type

String

Yes

The value is fixed to application/json; charset=UTF-8.

2

Authorization

String

Yes

For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.
Table 2 Parameter description

Parameter

Type

Mandatory

Description

ccId

Integer

No

Call center ID. The value ranges from 1 to 65535.

  • In the independent deployment environment, the default value is the value of Default Call Center ID on the Configuration Center > System Management > Parameter Settings page after a system administrator signs in to the AICC.

qcGroupId

Integer

Yes

ID of an inspector group.

inspectedGroupIds

Array

Yes

Agent group ID set.

vdn

Integer

Yes

ID of a VDN.

Response Message

Table 3 Parameter description

Parameter

Type

Description

resultCode

String

Execution result. The options are as follows:

  • 0100000: success
  • Other values: failure
  • For details about the failure causes, see Error Code Reference.

resultDesc

String

Description of the result.

Message Example

  • Request header 
    Content-Type: application/json;charset=UTF-8
Authorization: ******************
  • Request parameters 
    {
    "ccId":1,
    "qcGroupId":"159282396714302232563636876268",
    "inspectedGroupIds":["159253666192354492596520647666"],
    "vdn":113
}
  • Response parameters 
    {
    "resultCode": "0100000",
     "resultDesc": "Deleted successfully"
}

    The following table describes the parameters in the response message body of this interface.