Adding a User Group
Scenario
This interface is invoked to add a user group.
Interface Method
The request method must be set to POST. This interface supports only the POST method.
Request URL
https://ip:port/rest/cmsapp/v1/openapi/qcrelationconf/createusergroup
In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.
Request Description
No. |
Parameter |
Type |
Mandatory |
Description |
---|---|---|---|---|
1 |
Content-Type |
String |
Yes |
The value is fixed at application/json; charset=UTF-8. |
2 |
Authorization |
String |
Yes |
For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication. |
Parameter |
Type |
Mandatory |
Description |
---|---|---|---|
ccId |
Integer |
No |
Call center ID. The value ranges from 1 to 65535.
|
vdn |
Integer |
Yes |
ID of a VDN. |
groupName |
String |
Yes |
User group name. |
groupType |
Integer |
Yes |
User group type. The options are 2 (agent group) and 3 (inspector group). |
remark |
String |
No |
User group information. |
workNos |
Array |
No |
Agent ID set. If this parameter is set, group members are added when a user group is added. Agent ID. The value ranges from 0 to 99999. |
Response Message
Parameter |
Type |
Description |
---|---|---|
resultCode |
String |
Execution result. The options are as follows:
|
resultDesc |
String |
Description of the result. |
Message Example
- Request header
Content-Type: application/json;charset=UTF-8 Authorization: ******************
- Request parameters
{ "ccId":1, "vdn":113, "groupName":"ceshipostman", "groupType":3, "remark": "Inspector group", "workNos":[50041,50042] }
- Response parameters
{ "resultCode": "0100000", "resultDesc": "Added successfully" }
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